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Free resources · For founders

A founder's week, with a top closer on every deal

One founder. A customer to win, a seed round to raise, a nervous user, a first sales hire and a salesperson who needs coaching. Here's exactly what topclosers.club told her, word for word.

Prefer to watch? I walk through a live deal in the members' area in this 25-minute video on YouTube, with chapters so you can skip to what matters to you.

About this example: Sofia, her company Corvo, and every person and company she deals with are made up. The answers are real: I ran her week through the tools and shortened what came back, without changing a word.

Meet Sofia, founder and head of sales

Sofia runs Corvo. Marketplaces use it to pay freelancers in 140+ countries: one API, money lands in minutes instead of days, and the platform never holds crypto because the cash-out runs through licensed partners. Freelancers get a free wallet app. She's got real traction (14 platforms live, about $2.1m a month going through, 9,000 wallet users), $600k of pre-seed money from angels, and a seed round to raise.

She's also the entire sales team. Every customer call, every investor meeting, every hire goes through her, on top of building the company. Sound familiar?

She tells it who she is once. This is her profile, and every tool reads it from then on:

Her profile

What she sells

Stablecoin payouts for online marketplaces: one API, 140+ countries, in minutes, 0.8% per payout. Plus the free Corvo wallet for the people being paid.

Who she sells to

Marketplaces and gig platforms with international freelancers, 50-500 staff. The CFO or head of payments owns the problem; the CTO signs off the integration.

Sales cycle, deal size, proof

A few weeks to a few months. $30k-150k a year per platform. 14 platforms live, $2.1m a month, 4-minute average payout. No client she can name publicly yet.

Short on time? Put in your website and it fills the profile in for you. Then check it and save. You do this once.

Winning a customer: a CFO who's never heard of her

Sofia's target is Daniel, the new CFO of a freelance marketplace that pays 30,000 people in 90 countries by wire and PayPal. She opens Prospect research brief, starts a new deal and pastes in what she's found: their help centre, a job advert, two of Daniel's LinkedIn posts and some angry Trustpilot reviews.

1. Research: who he is and the way in

Prospect research brief

She types: Daniel Reyes, CFO, Brightgig. Pays about 30,000 freelancers in 90+ countries by wire or PayPal, 3-7 working days, wire fees up to $25. Hiring a Head of Payments Operations "to reduce payout failures and support volume". Daniel's post: "Our freelancers deserve to be paid as fast as our clients pay us. Working on it."

Snapshot

"Brightgig has a payout problem it has publicly admitted. He's new in the seat, so this is the kind of visible fix a new CFO wants to own. The problem is already budgeted and in motion: they're hiring a Head of Payments Operations to cut payout failures and support volume. You'd be arriving while they define the solution, not after they've picked one."

Watch out for

"Scale gap: 30,000 monthly payees could be many times your entire $2.1m monthly volume. Don't promise capacity you haven't tested. Have a straight answer on how you'd ramp, and propose a pilot."

An angle in

"Make the money point as a question: 'Who pays the wire fee today, Brightgig or the freelancer, and what does a typical payout look like?'"

"On small payouts 0.8% beats a $25 flat fee, and break-even is around $3,125 per payout. But that only matters once you know the typical payout size and who bears the cost, and him telling you builds the business case in his own numbers."

Two things I like there. It spotted the problem she'd rather not think about (she's tiny next to his volume) before he does. And it did the break-even maths on her own fee, then told her not to lead with it.

2. The first email, then "make it shorter"

Next, Cold email on the same deal. It already knows Daniel, so she only adds why now. It wrote two versions. Then she asked a follow-up underneath: "Shorter and a bit more relaxed. He's a CFO, he won't read more than five lines."

Cold email, after one follow-up

Subject: who pays the wire fee at brightgig?

Daniel, When you pay a freelancer in Nigeria or the Philippines by wire, who takes the fee, Brightgig or the freelancer? And how long do they wait? We charge 0.8% a payout and it lands in about 4 minutes on average. On smaller payouts that can beat a flat wire fee. Worth a quick call next week? [your name] Corvo

"I cut the line about the platform never holding crypto and the licensed off-ramps. It's a good reassurance, but it's a call topic, not a five-line email topic. Don't bring MiCA up in writing."

A question as the hook, a real number, one ask. And it explained what it cut and why, which is exactly what I'd tell a junior.

3. The first call: questions that get him talking

Daniel replies: "Happy to have a look. 30 minutes Thursday." Discovery questions, same deal:

Discovery questions

Top layer: open, and about him

"Before we get into payouts, how did you end up at Brightgig, and what's the job been like since you arrived?"

"Talk me through what happens from the moment a client pays you to the moment a freelancer has money in their account."

Mid layer: the crypto question, on his terms

"When someone says 'stablecoins' to you, what's your gut reaction, and what would your legal team's be?"

"Raises the crypto question gently on his terms. You hear the real objection, and it opens the way to explain that the platform never holds crypto."

Bottom layer: the real reason he'll buy

"You've said publicly you want freelancers paid as fast as clients pay you. Why does that matter to you personally?"

"We're a small company next to your volume. What would you need to see to be comfortable putting us between Brightgig and your freelancers?"

Don't

"Don't read his LinkedIn post or his company details back to him. Use them to pick the questions and ask them like a person."

That's discovery the way I teach it: start wide and about them, then the particulars, then the real reason. And look at the last bottom-layer question. It takes her biggest weakness, size, and puts it on the table before he can hide behind it.

4. The objection every crypto founder hears

The demo goes well. Then: "Honestly, I like it, but we can't touch crypto. Our board and our bank would never sign off on it." Objection handling, same deal:

Objection handling

What's really going on

"He's new-ish in the seat, so a board or bank saying no is a career risk to him. He likes the product and he's told you the pain: 1,800 tickets a month and freelancers leaving. Test it, because 'the board and bank would never' may be his guess rather than something either has said. It may also be hiding 'you're small and I can't defend you'."

Dig for the real objection

"That's fair. Boards and banks should be careful with this. Can I ask, has anyone on your board or at the bank actually said that, or is it your read of how they'd react?"

"On a scale of 1 to 10, if the crypto question wasn't there, how likely is Brightgig to go ahead with this?"

"So if your board and your bank were comfortable, you'd want to go ahead?"

Once you know what it is

"You told me failed payouts cost you about 1,800 tickets a month and some freelancers are going to a competitor that pays faster. That's the cost of leaving things as they are. Nobody is asking you to move 30,000 freelancers across. We'd start with one or two countries, leave wire and PayPal alone everywhere else, and give your board real numbers on speed, tickets and cost before anyone commits to more."

Most founders hear "we can't touch crypto" and start defending crypto. That's how you lose. You dig until you know what's really on their mind, then you shrink the risk until saying yes is easy.

5. The close: the pilot, not the whole deal

Second call done. Daniel wants a 500-freelancer pilot before his board meets in five weeks. The CTO is busy and nobody's spoken to the bank. Closing plan:

Closing plan

Where you really are

"This is close. Daniel has stopped asking whether and started asking how. So close now, but close the pilot, not the full $90k a year. The two real risks are the bank relationship manager nobody has spoken to and Ana's team being tied up with a launch. Neither is a reason to wait. Both go into the plan as dated steps with owners."

How to close

"So here's what happens. I send you the pilot agreement today. Ana and I settle the integration plan this week, small and light so her team isn't pulled off the launch. First live payouts in week three, which leaves you two clear weeks of data before the board. Does that work?"

"Say nothing after 'Does that work?' Count to ten in your head if you have to."

If he says "let's wait until after the board meeting"

"Don't say 'of course'. Say: 'Daniel, the whole point of the pilot is to give the board something real to look at. If we start after the meeting, you walk in with a plan instead of results.'"

That's closing on a longer deal: lock in the process with the people who matter, then get each step done fast. Deals die in the gaps.

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Raising: the partner, the pitch and the term sheet

An investor is a buyer too. They're buying a return and buying you. Sofia's angel offers a warm intro to Priya, a partner at a seed fintech fund who posted that stablecoins are "the first crypto use case that a CFO actually cares about". New deal: Priya.

6. Research the investor

Prospect research brief

Snapshot

"Priya is an operator turned investor, not a generalist. She ran product at a neobank, so she has probably lived the pain of moving money across borders and will see through hand-waving about payouts in about two minutes. Her portfolio already has a cross-border B2B payments company and a payroll company, so she has conviction in the area and a possible conflict to deal with."

Watch out for

"Investors will do the sums. At 0.8% on about $2.1m a month, the payout fee revenue is roughly $17k a month. Across 14 platforms it also implies an average of around $14k a year per platform, well below your $30k-150k target. Be ready to explain this."

That's the question that sinks a first meeting: your own numbers don't match your own story. Better to hear it from the tool on Monday than from the investor on Thursday.

7. The deck, built around what she cares about

After a 30-minute intro call where Priya asked three times how Corvo wins platforms, Sofia opens Pitch or proposal, picks "An investor" and "Pitch deck":

Pitch or proposal

The core message

"Priya needs to believe that finance teams at marketplaces are already switching to Corvo for a boring, expensive problem, that we win them in about nine weeks, and that paying both the platform and the freelancer gives us something Stripe and Wise would struggle to copy."

The structure

1. The boring problem. 2. What Corvo does, and the proof it works. 3. How we win platforms, and how long it takes. 4. Why this isn't just Stripe or Wise. 5. How the money works.

On slide 3: "She asked about this three times on the intro call, so this is the slide she cares about most. Be honest that it is founder-led today and say what the first sales hire changes."

Get ahead of it

"You can't name a single customer. How do I know these 14 platforms are real?" "Deal with it before she asks, on the traction slide. Say you can't name them yet and say why. Ask her: 'What would you need to see to be comfortable on that point?' Her answer is her due diligence list, so write it down."

8. "Come back when you're at $100k a month"

Objection handling

What's really going on

"'Come back at $100k' is most likely a polite not-now that sounds like a target. She spent the meeting on the sales cycle and asked twice about Stripe, so the real worry is probably whether this is defensible and whether you can win platforms repeatedly without a named client to point at."

Dig

"That's fair, and thanks for being straight with me. Can I ask what makes $100k the number?"

"So if I could get you comfortable on Stripe and on how we win platforms, would the $100k still matter, or is that the real gate?"

Reframe to value

"We're at $18k a month, with payout volume growing about 15% a month for six months. If that holds, $100k is roughly a year away. By then the round's done and priced on what we've proved. So what you're really asking me is whether you want to be in before that or after it."

9. The term sheet

It works. Priya sends a term sheet: she leads $2m of a $2.5m seed at an $8m pre-money valuation, with a board seat and a 10% option pool topped up before the round. Sofia wants $10m. Negotiation prep:

Negotiation prep

What game you're playing

"This is win-win with a small zero-sum core. On the pool, check the maths: because it's topped up before the round, it comes out of your side, so $8m headline is nearer $6.95m effective. Both of you want this deal done, so you can be punchy, but you hold the weaker alternative, so don't bluff."

If she insists on the pool before the round

"Say yes in principle, but the pool must be sized to a real 18-month hiring plan, not a round 10%. If she wants it at 10%, the headline pre-money has to rise to compensate. Either way you're negotiating the effective pre-money, not the headline."

Your walk-away

"I want you on this round, and I mean that. But I can't go below $8.5m once the pool is properly counted, and the board stays at one investor seat. That's a red line for us. If we can't get there, I'd rather say it now and stay friends."

I've sat on the other side of that table. Plenty of first-time founders celebrate the headline number and never notice the pool has taken a million dollars off it. This caught it in the first paragraph.

Winning users: "I lost money on FTX"

Different sale entirely. Corvo's community manager is on a WhatsApp call with freelancers whose marketplace is switching to Corvo payouts. A designer in Lagos says: "Why would I trust a crypto wallet with my money? I lost money when FTX went down." This is a one-call close to an individual, and the tool changes gear:

Objection handling (one call close, to an individual)

What's really going on

"This is a real objection, not a stall. He lost actual money, and the fear is specific: his earnings sitting somewhere he can't get at them. Underneath it, he's already losing about 8% and waiting five days, so he isn't happy with the status quo, he just doesn't trust the alternative yet."

Reframe to value

"I get it, you got burnt, so it makes sense to be careful. Right now you wait five days for every payment and lose about 8% to fees and the exchange rate. That's money out of your hands too, every single month. So which feels riskier to you: waiting five days and losing 8%, or having it in your hands in minutes and choosing when to cash out?"

Don't

"Don't say 'we're nothing like FTX' and leave it there. It sounds like every crypto salesperson, and he's heard it before. Answer the specific question: who holds the money, and can he withdraw?"

And it told Sofia to log that objection word for word, because the CFO at the platform will hear the same fear. Selling to users and selling to companies feed each other.

Hiring the first salesperson

Sofia can't do every call forever. She's choosing between two candidates for her first account executive: a polished five-year AE from a big payments company whose deals all came from inbound, and a rougher candidate who booked their own meetings and closed nine deals as the first salesperson at a startup that folded. Hire the right person:

Hire the right person

What this hire really needs

"The person who wins this job is a self-starter who has sold without a net: no brand, few inbound leads, no sales engineer holding their hand. Founders usually hire the polished big-company name because they're easy to be impressed by, then find that person was riding the brand and the inbound."

The decision

"My read: Candidate B, subject to the role play and references. They've done the thing you need: sold B2B in a crypto-adjacent world, booked their own meetings, closed nine deals as the first salesperson. That's the curiosity and ownership you want in a first hire, and those are things I can't train."

Test them

"You play a sceptical head of payments. Watch whether they ask questions and listen, or pitch. Count how many questions they ask before they start talking about Corvo."

And a hard truth about the target

"Two new platforms a month by month six, at $30k-150k each, is a lot to ask of someone starting cold on a multi-stakeholder cycle. Check your own close rate and average time to close. Otherwise you'll lose a good hire for missing a number you set too high."

I've hired a lot of salespeople. That's the mistake I see founders make most: they hire the CV, not the hunter, then blame the hire. As I always tell my teams: I can train you to sell, but I can't train you to be tough.

Coaching the salesperson she's already got

Sofia has a junior, Tom, booking first calls. She pastes in her notes from the recording of his call with a head of finance at a tutoring marketplace. Call debrief:

Call debrief

Summary

"Tom spent the opening five minutes pitching, then pushed 'we're cheaper' without a number. Maria gave him two real openings: the Egypt tutors struggling to withdraw from PayPal, and whether tutors need a crypto wallet. Tom ignored the first and brushed off the second. Tom talked for 14 of 18 minutes."

Coaching

"He missed the best moment of the call. When Maria said Egypt tutors can't withdraw easily, the right response was 'Tell me more about that. How many tutors, and what happens when they can't get their money?' Tom changed the subject to security features, and nobody ever got excited about security features in a first call."

"'It depends, but a lot' is the worst answer to 'how much cheaper?'. Better: 'We charge 0.8% per payout. What are you paying PayPal all-in at the moment, including FX? Then I'll show you the difference on your actual volume.'"

Then it wrote the rescue email

"Thanks for your time earlier. Tom did most of the talking, which wasn't ideal, so I'd like to hear more from you."

That's a sales manager's job done in a minute: what went wrong, the exact moment, what to say instead, and how to save the deal. For a founder who's never managed a salesperson, that's gold.

How to get answers this good

  • Set up your profile properly. Your real proof and your real numbers. It uses them, and it warns you when they don't add up.
  • Keep each prospect on one deal. Customer, investor or partner, everything goes on the same deal so every answer builds on the last.
  • Paste in their actual words. What they said on the call, their posts, your notes. The more real detail, the sharper the answer.
  • Use follow-ups. "Shorter." "He's just said this." "Make it more formal." You don't start again.
  • Fill in the brackets. Where it needs a fact you haven't given it, it leaves [a gap in square brackets] rather than making something up. Fill it with the truth or leave the line out.

Frequently asked questions

Are these really the tool's answers?

Yes. Sofia and everyone she deals with are made up, but every answer quoted here came straight out of the tools. I shortened them; I didn't change the words.

Can it help me raise money?

Yes. Treat an investor like any deal: research them, build the deck or the pitch for that investor, handle "come back later" and prepare for the term sheet negotiation. It won't invent traction or numbers: it works with yours.

Can it help me hire and manage salespeople?

Yes. Hire the right person tells you what to look for, how to test candidates and how to sell them the job honestly. Call debrief reviews your salespeople's calls and tells you exactly what to coach.

I've never done sales. Is that a problem?

No. You describe your business and the person you're dealing with in plain English, and it tells you what to say and do. You'll pick up the method as you go.

How much does it cost?

Closer is €29 a month with 7 days free; Top Closer is €49 a month for heavier use. Prices include VAT, and founders can put it through the business.

Fred Mitchell

Fred Mitchell is the founder of topclosers.club and a serial founder who still runs and sells for his own businesses. He has 13 years in sales, from cold calling to Chief Commercial Officer, has assessed companies for a VC and for investment, and has personally produced over $40m in revenue.

Read Fred's story

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